Refund policy

**All sales are final. We do not accept returns or offer refunds once an order has been placed and dispatched.**

Every Sri Vastra saree is a handloom piece, inspected and photographed before it leaves us. Because each saree is a single, unique weave, we are unable to accept returns or exchanges after dispatch.

### Cancellations

- You may cancel your order **any time before it is dispatched**.

- On cancellation, the full amount is **automatically credited back to your original payment method** (card, UPI, netbanking, or wallet). No action is needed from you.

- Refunds for cancelled orders typically reflect in your account within **5–7 business days**, depending on your bank or payment provider.

- Once an order has been dispatched, it can no longer be cancelled or refunded.

### Damaged or wrong item

- We pack every saree with care. In the rare event you receive a **damaged, defective, or incorrect** item, contact us within **48 hours of delivery** with an **unboxing video and photographs**.

- Approved cases are resolved with a **replacement of the same or equivalent saree**. Cash refunds are not provided.

### How to cancel

- Email **support@srivastrasilks.in** or WhatsApp **9390378128** with your order number.

- Support hours: **Mon-Fri - 9:00 AM - 7:00 PM**.